Return and exchange policy

Return and exchange policy

At Ruqiy, we ensure that you are completely satisfied with your purchases. If you are not satisfied with the product, you can return or exchange it according to the following conditions:

The return period

You can return or exchange the product within 14 days of receipt.

Return conditions

The product must be in its original condition and has not been used

All original labels and tags must be present

The product must be in its original packaging

How to return

To return or exchange, please contact us via email or phone and we will guide you through the steps.

Refund

The refund will be made within 7-10 working days after receiving the returned product and ensuring that it meets the conditions.

Shipping costs

The return shipping costs are borne by the customer, except in the event of a defect in the product or a shipping error on our part.

For inquiries, contact us at: ruqiy.eg@gmail.com